Controller
In the context of BT Makelaars’ business activities, personal data is processed. BT Makelaars is the controller for all these processes. The contact details are:
BT Makelaars B.V.
Chamber of Commerce (KvK) number: 67663338
Boeingavenue 202, 1119 PN Schiphol-Rijk
info@btmakelaars.nl
+31 (0)20-3166166
BT Makelaars takes your privacy very seriously. In this privacy statement, we want to provide clear and transparent information about how we handle personal data. When processing personal data, we comply with privacy laws. This means we:
- Clearly set out our purposes before processing your personal data by using this privacy statement.
- Store as little personal data as possible and only the data necessary for our purposes.
- Explicitly request consent for the processing of your personal data if required by law.
- Take necessary security measures to protect your personal data. We also impose these obligations on any parties processing personal data on our behalf.
- Respect your rights, such as the right to access, correct, or delete your personal data that we process.
Accessing, modifying, or deleting data
You have the following rights:
- Right of access: You have the right to view the personal data we process about you.
- Right to rectification: You have the right to correct or supplement any personal data we process about you if it is incorrect or incomplete.
- Right to withdraw consent: You can easily withdraw your consent at any time.
- Right to object: You can object to the processing of your personal data.
- Right to erasure: You can request that we delete your personal data.
- Right to data portability: If technically feasible, you have the right to have the personal data we process about you transferred to a third party.
- Right to restriction of processing: In some cases, you can request that the processing of your personal data be restricted (temporarily or otherwise), meaning we process fewer of your data.
If you wish to exercise any of these rights, we may ask you to identify yourself. We ask for this information to ensure that you are the correct person to whom the personal data belongs.
If you would like to know what data we have about you, please send us a letter or email with your request. Likewise, if you would like to modify or delete data or exercise any of the other rights, please send a motivated letter or email to info@btmakelaars.nl. Your request will be granted as soon as possible, unless the law requires us to retain the data or there are other urgent reasons that prevent modification or deletion.
We will, in principle, comply with your request within one month. However, this period may be extended by two months for reasons related to the specific privacy rights or the complexity of the request. If we extend this period, we will inform you within the first month.
How can you file a complaint?
If you have any questions or wish to file a complaint about the use of your personal data, you can contact us using the details provided. We handle every question and complaint internally and will continue to communicate with you. However, if you feel we are not helping you in the correct manner, you can contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) to file a complaint (www.autoriteitpersoonsgegevens.nl, phone +31 (0)900-2001201).
How long does BT Makelaars retain the data?
BT Makelaars does not retain data longer than necessary. The table below shows how long certain data is retained. We keep some data for a longer period because during that period we can be held liable for professional errors.
We keep the data showing that we have carried out the mandatory check under the Anti-Money Laundering and Counter-Terrorist Financing Act (Wwft) for 5 years.
For commercial properties
You want to sell, rent out, or have your commercial property appraised and you instruct BT Makelaars to do so:
- You want to sell your commercial property. See section 4.
- You want to rent out your commercial property. See section 5.
- You want to have a commercial property appraised. See section 3.
You want to buy or rent a commercial property and you instruct BT Makelaars to do so:
- You want to buy a commercial property. See section 6.
- You want to rent a commercial property. See section 7.
If you are looking for a commercial property without having hired BT Makelaars via an assignment, the following situations may apply:
- You want to be kept informed by BT Makelaars of available listings without obligation. See section 2.
- You want to view a commercial property for sale or rent on your own or with your own real estate agent, which is offered via BT Makelaars. See section 1.
- You want to buy a commercial property on your own or with the assistance of your own real estate agent, which is offered via BT Makelaars. See section 8.
- You want to rent a commercial property on your own or with the assistance of your own real estate agent, which is offered via BT Makelaars. See section 9.
1. You want to view a commercial property offered by BT Makelaars
In this interaction, BT Makelaars arranges viewing appointments, provides you with a good overview of the commercial property, and records your opinion of this property. The following data may be processed:
| Data | Possible disclosure to | Retention period at BT Makelaars |
|---|---|---|
| Your name, address, and contact details such as your phone number and email address. | a | 1 year |
| The viewing date and your opinion of the property (commercial or otherwise). | a | 1 year |
| Other information you provide to BT Makelaars. | a | 1 year |
Recipients of data
a – Seller or landlord of the property
2. You want BT Makelaars to keep you informed of available listings without obligation
The purpose of this interaction is for BT Makelaars to inform you about potentially interesting commercial properties for you. This continues until you indicate that you no longer wish to use this service. The following data may be processed:
| Data | Possible disclosure to | Retention period at BT Makelaars |
|---|---|---|
| Your name, address, and contact details such as your phone number and email address. | None | Until withdrawal of consent |
| The search profile including your housing preferences. Based on this profile, offers can be created. | None | Until withdrawal of consent |
| Other information you provide to BT Makelaars. | None | Until withdrawal of consent |
3. You want to have a commercial property appraised and have hired BT Makelaars to do so
| Data | Possible disclosure to | Retention period at BT Makelaars |
|---|---|---|
| Your name, address, and contact details such as your phone number and email address. | a | 20 years |
| Data about your home, commercial property, or agricultural real estate in order to determine its value. | a | 20 years |
| Other information you provide to BT Makelaars. | None | 20 years |
Recipients of data
a – Valuation institute for appraisals
4. You are selling your commercial property and have hired BT Makelaars
The purpose of this interaction is for BT Makelaars, on your behalf, to promote your commercial property, gain insight into its value and the interest in it, guide potential buyers, negotiate on your behalf, and supervise the transaction. BT Makelaars will also verify your identity. The following data may be processed:
| Data | Possible disclosure to | Retention period at BT Makelaars |
|---|---|---|
| Your name, business name, address, and other contact details such as your phone number and email address. | a | 20 years |
| The reason for selling. | None | 3 years |
| The date the property is listed and the period during which the property is/was for sale. | None | 20 years |
| The description and features of the property such as asking price, year of construction, surface area, layout, cadastral information, photos, and videos of the property. | 20 years | |
| If agreed with BT Makelaars, the above data will be made public on Funda, other real estate websites, and BT Makelaars’ website. This is for promoting your commercial property and will be displayed there for up to 1 year after the transaction. | – | |
| The reason for any withdrawal of the brokerage assignment. | None | 3 years |
| Data required if a statutory check must be carried out under the Anti-Money Laundering and Counter-Terrorist Financing Act (Wwft). This also establishes and records the identities of the Ultimate Beneficial Owners (UBOs). | b | 5 years |
| Data needed to draw up the purchase contract, including the verification of your identity. | a | 20 years |
| When the property is sold: transaction details such as the selling price and transaction date. | None | 20 years |
| Other information you provide to BT Makelaars. | None | 3 years |
Recipients of data
a – Notary, buyer, buying agent
b – FIU (Financial Intelligence Unit – Netherlands)
5. You are renting out your commercial property and have hired BT Makelaars
The purpose of this interaction is for BT Makelaars, on your behalf, to promote your commercial property, guide potential tenants, assess the reliability of prospective tenants, and draft a good rental agreement for you. BT Makelaars will also verify your identity. The following data may be processed:
| Data | Possible disclosure to | Retention period at BT Makelaars |
|---|---|---|
| Your name, organization name, address, and contact details such as your phone number and email address. | a | 20 years |
| The reason for renting out the property. | None | 3 years |
| The description and features of the property such as rental price, year of construction, surface area, layout, cadastral information, photos, and videos. | None | 20 years |
| The requirements you set for the tenant. | a | 20 years |
| Data needed to draw up the rental agreement, including establishing the identity of the authorized signatory. | a | 20 years |
| Other information you provide to BT Makelaars. | None | 3 years |
Recipients of data
a – Tenant
6. You are looking for a commercial property to purchase and have hired BT Makelaars
The purpose of this interaction is for BT Makelaars, on your behalf, to find a suitable commercial property for you, to negotiate on your behalf, and to guide the transaction. BT Makelaars will also verify your identity. The following data may be processed:
| Data | Possible disclosure to | Retention period at BT Makelaars |
|---|---|---|
| Your name, organization name, address, and contact details such as your phone number and email address. | b | 20 years |
| The search profile in which your housing or property requirements are recorded. | None | 3 years |
| Data about your current housing situation, such as purchase or rental price. The reason for the purchase. | None | 3 years |
| Your requirements for the property. | b | 3 years |
| If agreed with you, data to determine your financing possibilities. | None | 3 years |
| Data required if a statutory check must be carried out under the Anti-Money Laundering and Counter-Terrorist Financing Act (Wwft). This also establishes and records the identities of the Ultimate Beneficial Owners (UBOs). | a | 5 years |
| Data needed to draw up the purchase contract, including verifying the identity of the authorized signatory. These data are also provided to the seller’s agent and the notary. | c | 20 years |
| When the commercial property is sold: transaction details such as the selling price and the transaction date. | None | 20 years |
| Other information you provide to BT Makelaars. | None | 3 years |
Recipients of data
a – FIU (Financial Intelligence Unit – Netherlands)
b – Seller and seller’s agent
c – Notary, seller, seller’s agent
7. You are looking for a commercial property to rent and have hired BT Makelaars
The purpose of this interaction is for BT Makelaars, on your behalf, to find a suitable commercial property with a corresponding rental agreement. BT Makelaars will also verify your identity. The following data may be processed:
| Data | Possible disclosure to | Retention period at BT Makelaars |
|---|---|---|
| Your name, organization name, address, and contact details such as your phone number and email address. | a | 20 years |
| The search profile including your property requirements. | None | 3 years |
| Data about your current housing situation, such as purchase or rental price. | None | 3 years |
| Your requirements for the property. | a | 3 years |
| If agreed with you, data to determine your ability to pay the rent. | None | 3 years |
| Data required if the landlord demands a tenant check. This check is a legitimate interest of the landlord. | a | 3 years |
| Data needed to draw up the rental agreement, including verifying the identity of the authorized signatory. | a | 20 years |
| Other information you provide to BT Makelaars. | None | 3 years |
Recipients of data
a – Landlord
8. You want to buy a commercial property offered through BT Makelaars
You want to buy a commercial property offered through BT Makelaars. For this interaction, BT Makelaars communicates with you (and possibly your agent) regarding the bidding process. After that, BT Makelaars carries out preparatory activities for the purchase contract and the transfer. In this interaction, BT Makelaars also verifies your identity. The following data may be processed:
| Data | Possible disclosure to | Retention period at BT Makelaars |
|---|---|---|
| Your name, organization name, address, and contact details such as your phone number and email address. | a | 20 years |
| Your opinion of the property on offer. | a | 3 years |
| Data about the bids. | a | 3 years |
| Data required if a statutory check must be carried out under the Anti-Money Laundering and Counter-Terrorist Financing Act (Wwft). This also establishes and records the identities of the Ultimate Beneficial Owners (UBOs). | c | 5 years |
| If agreed with the seller, data to determine your ability to pay the purchase price or meet other requirements from the seller. This is a legitimate interest of the seller. | a | 3 years |
| Data needed to draw up the purchase contract, including verifying the identity of the authorized signatory. | b | 20 years |
| When the property is sold: transaction details such as the selling price, transaction date, and the postal code of the buyer’s previous address. | None | 3 years |
| Other information you provide to BT Makelaars. | a | 3 years |
Recipients of data
a – Seller
b – Notary, buyer, buying agent
c – FIU (Financial Intelligence Unit – Netherlands)
9. You want to rent a commercial property offered through BT Makelaars
You want to rent a commercial property offered through BT Makelaars. The purpose of this interaction is to determine whether you meet the landlord’s requirements and to prepare the rental contract on behalf of the landlord. The following data may be processed:
| Data | Possible disclosure to | Retention period at BT Makelaars |
|---|---|---|
| Your name, address, and contact details such as your phone number and email address. | a | 20 years |
| Your requirements for the property. | a | 3 years |
| Data to determine that you meet the landlord’s requirements. This is a legitimate interest of the landlord. | a | 5 years |
| Data required if a statutory check must be carried out under the Anti-Money Laundering and Counter-Terrorist Financing Act (Wwft). This also establishes and records the identities of the Ultimate Beneficial Owners (UBOs). | b | 5 years |
| Data needed to draw up the rental contract, including verifying the identity of the authorized signatory. | a | 20 years |
| Other information you provide to BT Makelaars. | a | 3 years |
Recipients of data
Role
a – Landlord (Controller)
b – FIU (Financial Intelligence Unit – Netherlands) (Controller)
Security
We take appropriate security measures to prevent misuse of and unauthorized access to your personal data. For example, we ensure that only necessary personnel have access to your data, that access to your personal data is protected, and that our security measures are regularly reviewed. Specifically, we take the following security measures:
- Logical access control on our laptops and systems, using passwords
- Physical access security measures, including access tokens and camera surveillance in our office building
- Encryption of digital files
- Organizational measures for access security
- Securing network connections via Transport Layer Security (TLS) technology
- Purpose-specific access restrictions and data storage within the EU
We work as digitally as possible; old paper documents go through the shredder, and digital documents are protected.
Cookie statement (additions to …)
Anonymization
We may anonymize personal data obtained through the use of the website. This means that the personal data we originally obtained are made so anonymous that the data subject can no longer be identified based on these data. Therefore, these data are no longer personal data and present no privacy risks.
We have a legitimate interest in anonymizing data. Through these anonymized data, we can conduct statistical research and improve our website.
Google Analytics
Addition to text: For more information, please refer to Google’s privacy policy.
Social media buttons
On our website, we use social media buttons that redirect you to the respective social media platforms. These buttons work through pieces of code originating from these social media networks. If you want to know what these platforms do with your personal data, please read the relevant privacy statements:
- WhatsApp (privacy statement)
- LinkedIn (privacy statement)
Use of cookies
On our website, we use cookies from ourselves and third parties. Cookies are small information files that can be automatically stored on or read from your device (such as a PC, tablet, or smartphone) when you visit a website. This is done through your web browser. We and third parties use cookies to:
- Enable website functionalities (technical and functional cookies)
- Analyze website usage and, based on that, make the site more user-friendly (analytical cookies)
- Show personalized advertisements (marketing cookies)
These cookies collect the following data from you:
- IP address
- Cookie ID
- Application and click behavior
- Referrer URL
When you visit our website, we display a message explaining cookies. Where legally required, we will ask for your consent to use cookies.
The table below provides an overview of the cookies we use.
Your consent applies to the following domain: www.btmakelaars.nl
Enabling and disabling cookies
In your web browser, you can set it so that cookies are only stored if you agree to this. For more information, please consult your browser’s manual. Note that many websites do not function optimally if cookies are disabled.
Deleting cookies
Most cookies have an expiration date. If an expiration date is set, the cookie is automatically deleted when the expiration date expires. You can also choose to delete the cookies manually before the expiration date. Please consult your browser’s manual for this.
Filing a complaint
If you have any questions or wish to file a complaint about the use of your personal data, you can contact us using the details at the bottom of this statement. We handle every question and complaint internally and will keep you informed. However, if you feel that we are not assisting you properly, you can contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) to file a complaint.
Changes to this privacy and cookie statement
BT Makelaars has the right to make changes to this statement. Such changes will be published on our website. Therefore, check this privacy and cookie statement regularly so that you are aware of any changes.
Contact
BT Makelaars
Chamber of Commerce number: 67663338
Boeingavenue 202
1119 PN Schiphol-Rijk
info@btmakelaars.nl
+31 (0)20-3166166
